Skip to main content

Hotel reception

What they do:

Hotel receptionists are the main point of contact for guests from arrival to departure. They provide a professional welcome, manage check-in and check-out, and contribute significantly to the overall guest experience.

During the stay, they assist guests, handle requests, and ensure a smooth and efficient service. The reception acts as a central communication hub between departments such as housekeeping, service, maintenance, and wellness.

Daily tasks include managing reservations and inquiries, preparing offers, handling billing and cancellations, and updating booking systems. The role requires strong organisational skills, accuracy, and excellent written and verbal communication.

Receptionists also handle unexpected situations, complaints, and special requests with professionalism and a solution-oriented approach.

In addition, they provide information about services, events, and local attractions, contributing to a positive and personalised guest experience.

Key skills:

  • Guest reception and assistance
  • Reservation management, check-in, and check-out
  • Written and verbal communication
  • Coordination between hotel departments
  • Organisation, problem solving, and service orientation